Shipping & Processing

Thank you for shopping with Kenju Beauty. Each piece is handmade with care, and processing times reflect the time required to prepare your order properly.

Processing Time

All Kenju Beauty items are handmade. Please allow 3–7 business days for processing before shipment.

Processing times may be extended during new releases, holidays, promotions, or high-volume periods. Any changes will be communicated on the website or via email.

Business days do not include weekends or holidays.

Shipping Methods & Delivery

Orders are shipped via USPS or another trusted carrier selected by Kenju Beauty.

Delivery estimates provided at checkout are carrier estimates only and are not guaranteed. Shipping times begin after processing is complete.

Shipping Rates

Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

Kenju Beauty is not responsible for:

Orders delivered to an incorrect address provided by the customer
Packages marked as “delivered” by the carrier

If an order is returned due to an incorrect or incomplete address, the customer is responsible for any reshipping fees.

Lost, Stolen, or Delayed Packages

Once an order is transferred to the shipping carrier, Kenju Beauty is not responsible for delays, lost, or stolen packages caused by the carrier.

If a shipping issue occurs, we will make reasonable efforts to assist customers in filing a carrier claim; however, replacement or refund is not guaranteed.